Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR PURCHASE AGREEMENTS(effective from January 29, 2025)

RNDr. Lucie Houšková, with its registered office at Javorová 434, 253 03 Chýně, ID No. (IČ): 87446332, VAT ID No. (DIČ): CZ8061120276, a natural person doing business under the Trade Licensing Act, not registered in the Commercial Register.

Contact details: Delivery address: MaHucentrum Hostivice, Krátká 1065, 253 01 Hostivice, Czech Republic Email address: info@chciseuzdravit.cz Phone: +420 603 255 244

1. INTRODUCTORY PROVISIONS OF THE TERMS AND CONDITIONS

1.1 These General Terms and Conditions for purchase agreements (hereinafter referred to as the "Terms and Conditions") govern the rights and obligations between the seller and the buyer when purchasing goods from the seller via means of distance communication, i.e., through the e-shop: www.chciseuzdravit.cz, by phone, or via e-mail communication. 1.2 The seller and operator of the e-shop is the entrepreneur RNDr. Lucie Houšková, with its registered office at Javorová 434, 253 03 Chýně, ID: 87446332, VAT ID: CZ8061120276 (hereinafter referred to as the "Seller" or "RNDr. Lucie Houšková"), a natural person doing business under the Trade Licensing Act, not registered in the Commercial Register. The address of the Seller's premises is: RNDr. Lucie Houšková - MaHucentrum Hostivice, Krátká 1065, 253 01 Hostivice, Czech Republic. 1.3 The buyer may be either a consumer or an entrepreneur. a) A consumer, in accordance with Section 419 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code"), is every individual who, outside the scope of their business activity or outside the independent exercise of their profession, enters into a contract with the entrepreneur RNDr. Lucie Houšková or otherwise deals with them. b) An entrepreneur, according to Section 420 of the Civil Code, is a person who independently carries out a gainful activity on their own account and responsibility in a trade or similar manner with the intention of doing so consistently for profit. For the purposes of consumer protection, an entrepreneur is also considered to be any person who concludes contracts related to their own commercial, manufacturing, or similar activity or in the independent exercise of their profession, or a person acting in the name or on behalf of an entrepreneur. A buyer who states their identification number (IČ) when creating an order or during registration (creating a customer account) in the Seller's e-shop will be considered an entrepreneur for the purposes of these terms and conditions and relations with the Seller.

2. PROCEDURE FOR CONCLUDING A PURCHASE AGREEMENT

2.1 The buyer selects goods in the online catalog at www.chciseuzdravit.cz. The buyer can choose any goods that have an "Add to cart" button. Photographs depicting goods in the online store are illustrative only. Some product photos may contain decorative items that may not be included in the delivery. 2.2 After clicking the "Add to cart" button, the ordered goods are added to the shopping cart, the contents of which are available for the buyer to view at any time. Creating an order for goods placed in the shopping cart is conditional on filling in the buyer's details required by the system, which are necessary for concluding the contract between the Seller and the buyer. An order can also be placed by phone via the Seller's customer line at +420 603 255 244, where a Seller's employee assists the buyer in concluding the contract. The buyer is obliged to provide all information correctly and truthfully. These details will be used for creating the order and subsequently for concluding and fulfilling the purchase agreement. When creating an order, the buyer is also prompted to provide their currently valid contact details, namely a phone number and email address; these details will be used by the Seller to inform the buyer about the status of their order (availability of goods, dispatch of goods/readiness of goods for pickup, etc.). The details provided by the buyer are considered correct by the Seller. The buyer can also register with the Seller – create a customer account on www.chciseuzdravit.cz. Creating a customer account is conditional on entering a login email address and password by the buyer, in addition to the data necessary for ordering goods. The Seller recommends that the buyer keep their login details safe for future purchases. For every subsequent purchase, a buyer with an established customer account can log in using their credentials. It is in the buyer's interest to protect their customer account login details, as providing them to a third party may result in that party acting on www.chciseuzdravit.cz under the respective buyer's name. In the event of a change in the details provided by the buyer during registration, the buyer is obliged to inform the Seller of such a change without undue delay, either by updating the data in the customer account or by email; such a change becomes effective upon its notification to the Seller (or by saving the change in the customer account). The buyer acknowledges that the customer account may not be available continuously, especially regarding necessary maintenance of the Seller's hardware and software equipment, or necessary maintenance of third-party hardware and software equipment. The Seller may cancel the customer account, especially if the buyer has not used their customer account for more than 3 years (i.e., 3 years after the last purchase in the e-shop), or if the buyer breaches their obligations under the purchase agreement (including the Terms and Conditions). If the buyer consents to receive information about news and special offers, the Seller may also use the buyer's data to send commercial communications until the buyer revokes this consent, which they are entitled to do at any time. 2.3 The buyer selects the payment method for the purchase price and the delivery method. 2.4 Before the buyer bindingly confirms the order, they have the right to check and change all data entered in the order to identify and correct any errors made during data entry. 2.5 By submitting the order (clicking the "Complete order with obligation to pay" button), the buyer confirms that they have familiarized themselves, or have been informed by the Seller, with the main characteristics of the goods, their total price, and other costs, namely the delivery costs (shipping, and possibly bringing the goods inside or installation and other services - hereinafter referred to as "accompanying services"), in case these accompanying services are not included in the purchase price of the goods. They also confirm they are aware that they will be obliged to pay this specific price to the Seller upon the Seller's acceptance of the order, that they have chosen the payment method from the options offered by the Seller, and that they agree with the delivery terms and the period within which the Seller undertakes to deliver the goods. The buyer thereby makes an offer to the Seller to conclude a contract under the stated conditions. Unless stated otherwise in specific provisions of these terms and conditions, the purchase price means the total price of the goods including all accompanying services. 2.6 After the order is submitted, it will be registered in the Seller's system, and the buyer will be informed of this via an email notification acknowledging receipt of the order. This email notification of order receipt is not an acceptance of the buyer's offer to conclude a contract, but merely information that the Seller has received the order. The listing of goods on the Seller's website is for presentation purposes only and does not constitute an offer by the Seller to conclude a purchase agreement regarding such goods. The Seller is not obliged to accept the buyer's order and deliver the ordered goods, especially if the stock of the goods offered by the Seller on the website is sold out, or if the Seller's supplier is unable to deliver the goods within a reasonable time or the time requested by the buyer (Section 1732(2) of the Civil Code does not apply). The Seller will immediately inform the buyer of such a situation and may propose an alternative solution. 2.7 The purchase agreement is considered concluded only upon delivery of a subsequent email from the Seller to the buyer (hereinafter also referred to as "order acceptance") confirming the conclusion of the contract. However, before accepting the order, the Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price amount, estimated shipping costs), to ask the buyer for additional confirmation of the order (e.g., in writing or by phone). 2.8 By accepting the order, a purchase agreement is concluded between the buyer and the Seller, the subject of which is the delivery of the goods specified in the order and the provision of accompanying services for the price stated in the order, all under the conditions set out on www.chciseuzdravit.cz, in these terms and conditions, and in the complaints procedure. These terms and conditions and the complaints procedure are published on www.chciseuzdravit.cz and (in their current version as of the date the purchase agreement is concluded) are an integral part of the concluded purchase agreement. 2.9 The right of the buyer - consumer to withdraw from the contract is regulated in Article 6 of these Terms and Conditions. 2.10 After its acceptance, the buyer's order is stored by the Seller as a concluded purchase agreement and is not accessible to other subjects besides the Seller (and the buyer via their customer account). 2.11 The contract is concluded in the Czech language. 2.12 Information on the individual technical steps leading to the conclusion of the contract is described in these Terms and Conditions and on the website www.chciseuzdravit.cz. 2.13 The Seller rejects any additions or deviations to these Terms and Conditions, especially any additions or deviations compared to the information published by the Seller in the online catalog, stated in the order submitted by the buyer.2.14 The buyer is obliged to immediately notify the Seller in writing or otherwise of any change in their contact details; this change becomes effective at the moment it is notified to the Seller (or saved in the buyer's customer account). Any failure to notify goes to the buyer's detriment. Documents are considered properly dispatched if addressed to the address the buyer last notified to the Seller. Delivery to the buyer can be made to the buyer's electronic address.

3. PAYMENT TERMS

3.1 The current price of the goods always corresponds to the price stated for the given goods in the online catalog on the Seller's website www.chciseuzdravit.cz at the time of ordering. 3.2 Prices in the online catalog include VAT and all taxes and fees. However, unless expressly stated otherwise for specific goods, the listed prices do not include shipping costs (or other accompanying services) or cash-on-delivery fees, which vary depending on the shipping and payment method chosen by the buyer, and which the buyer will be obliged to pay to the Seller together with the purchase price of the goods. 3.3 Shipping costs and cash-on-delivery fees are listed on the Seller's website. Information about these costs applies only to the delivery of goods within the territory of the Czech Republic and the Slovak Republic. 3.4 Costs for the means of distance communication when concluding the purchase agreement (internet connection costs or telephone call costs) are borne by the buyer, and these do not differ from the basic rate. 3.5 The buyer can pay the price of the goods and any costs associated with the delivery according to the purchase agreement to the Seller in the following ways: a) advance payment by bank transfer or direct deposit to the Seller's bank account No.: 670100-2208514894/6210 held at mBank S.A. If the buyer chooses to pay in advance, they must pay the price of the goods to the Seller's account no later than 7 days from the order confirmation; b) cash on delivery, where the full price will be paid to the carrier upon receiving the goods; c) for personal collection of goods at the Seller's premises, in cash or by credit card at the respective premises. The buyer becomes the owner of the goods only after the purchase price has been paid in full (retention of title). 3.6 In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods while indicating the variable symbol of the payment specified in the order acceptance. For cashless payments, the buyer's obligation to pay the purchase price is fulfilled at the moment the respective amount is credited to the Seller's account. 3.7 The invoice (tax document) will be sent by the Seller to the buyer electronically by e-mail simultaneously with the order confirmation, but no later than 5 days after the payment of the purchase price; in the case of personal collection, the invoice may be handed to the buyer in paper form when taking over the goods. 3.8 Any discounts on the price of the goods provided by the Seller to the buyer cannot be combined.

4. DELIVERY TERMS

4.1 The delivery time depends on the availability of the product and the type of ordered goods. For goods that are commonly available and in stock, dispatch usually takes place within 1-3 working days - generally the following working day after the conclusion of the purchase agreement (for cash on delivery) or within 1-3 working days - generally the following working day after the corresponding purchase price amount is credited to the Seller's account (for advance payment – bank transfer or deposit). For goods not in stock, the Seller dispatches them as soon as possible (usually within 1-2 weeks from concluding the purchase agreement; in the case of advance payment, upon condition of full payment); the Seller will inform the buyer of the exact date. The buyer can also pick up the goods in person at the Seller's premises, after receiving notification that the goods are ready for pickup, upon payment of the purchase price (if paying by cash or card at the premises - MaHucentrum Hostivice, Krátká 1065, 253 01 Hostivice), or after prior payment of the purchase price (for advance cashless payments); in such cases, the goods will be ready for pickup similarly within the timeframes stated above for dispatch. The Seller will inform the buyer of the exact date the goods are ready. The buyer can always inquire with the Seller about the approximate delivery date, even before concluding the contract (recommended especially for custom-made or out-of-stock items). The buyer acknowledges that circumstances beyond the Seller's control may arise, rendering delivery impossible; in such a case, the procedure in the following paragraph applies. 4.2 If the aforementioned delivery time is unachievable for technical reasons (unavailability of goods), the Seller commits to informing the buyer immediately. If no agreement is reached on delivering the goods by an alternative deadline, delivering substitute goods, or alternative performance, either party may withdraw from the contract. In such a case, the Seller will return the paid purchase price or deposit no later than 14 days from the effective date of the withdrawal, using the same method used for the payment, unless agreed otherwise. The buyer - consumer is also entitled to withdraw from the contract if the Seller is in default with handing over the goods for another reason and fails to fulfill their obligation even within an additional reasonable period provided by the buyer. The buyer - consumer may withdraw from the contract without an additional period if the Seller refused to perform or if timely performance is essential given the circumstances at the conclusion of the contract or circumstances communicated by the buyer to the Seller before the contract was concluded. 4.3 If the Seller is to deliver the goods to the place of delivery specified by the buyer in the order, the Seller undertakes to send the goods to an address in the Czech Republic or Slovak Republic specified by the buyer, and the buyer is obliged to accept the goods upon delivery. The Seller hands over the goods to a buyer - entrepreneur by handing them to the first carrier for transport and allowing the buyer to exercise rights from the transport contract against the carrier. To a buyer - consumer, the Seller hands over the goods once the carrier hands the goods to the consumer or a person designated by them. 4.4 Delivery to the designated place includes delivering the goods to the first lockable door without bringing them inside, according to the carrier's conditions and the delivery method chosen by the buyer. Further details on delivery methods and costs are available at www.chciseuzdravit.cz. 4.5 If, for reasons on the buyer's part, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to reimburse the Seller for the costs associated with the repeated delivery or the different delivery method (the buyer loses any right to "free" delivery if it applied). If the Seller offers free shipping, the prerequisite for the buyer's right to free shipping is the payment of a minimum total purchase price set out on the website. If partial withdrawal from the contract occurs and the total price of the remaining goods falls below the minimum required for free shipping, the right to free shipping expires, and the buyer must pay the shipping costs to the Seller. 4.6 Goods paid for in advance will only be handed over to the buyer or a person authorized to accept the goods on their behalf. When delivered by a carrier, an authorized person is one who meets the carrier's requirements (e.g., knows order details, proves identity, or provides a unique PIN/code). 4.7 If personal collection is selected, the buyer must pick up goods paid for in advance no later than 5 days from the date the Seller confirmed they are ready. If personal collection and cash/card payment at the premises (MaHucentrum Hostivice, Krátká 1065, 253 01 Hostivice) are chosen, the buyer must also pick up the goods within 5 days from notification of readiness. 4.8 Upon receiving the goods, the buyer must visually inspect them and check the integrity of the packaging and goods. The buyer is entitled to refuse acceptance if there is visible mechanical damage to the goods or packaging caused by transport, or if the shipment is incomplete. In such cases, the buyer must write up a damage/complaint protocol with the Seller's employee or the delivery company driver. By signing the delivery note, the buyer confirms the shipment was delivered in good order. 4.9 If the buyer delays taking over the goods, the Seller acts as a custodian (Section 2120(1) of the Civil Code), and the provisions on custody contracts (Section 2402 et seq. of the Civil Code) apply. For delays exceeding 5 days, the Seller may charge a storage fee of CZK 50 for each started day of storage per item. For delays exceeding 10 days, the Seller may also: (i) sell the goods on the customer's account under the conditions of Section 2126 of the Civil Code and hand over the proceeds to the customer; or (ii) withdraw from the purchase agreement and refund the purchase price. The sales proceeds or refunded price, reduced by storage fees and reasonable costs related to the sale, will be transferred to the customer's bank account (if known) or held as an un-interest-bearing receivable for the customer to claim. The Seller's right to compensation for damages remains unaffected.

5. RIGHTS FROM DEFECTIVE PERFORMANCE AND AFTER-SALES SERVICE

5.1 The rights arising to the buyer - consumer from defective performance are governed by applicable legal regulations (especially Section 2165 et seq. of the Civil Code) and the valid Complaints Procedure of the entrepreneur RNDr. Lucie Houšková. 5.2 For a buyer - entrepreneur, the rights and obligations are governed by the Civil Code, unless stated otherwise. The buyer - entrepreneur must report obvious defects to the Seller within 24 hours of receipt and must not use the goods. Later claims of this nature may not be accepted. Hidden defects must be reported without undue delay after they could have been discovered with sufficient care, but no later than two years from the handover, unless a different warranty period follows from the manufacturer's warranty certificate. When exercising rights from defects (Section 2099 et seq. of the Civil Code - repair, replacement, discount, or withdrawal), the buyer - entrepreneur must deliver the claimed goods along with the invoice to any of the Seller's premises. If replacing the goods or withdrawing from the contract, the buyer - entrepreneur must return the goods including original packaging and all accessories. In the event of withdrawal, they must return everything received, including any gifts or discounted items provided with the purchase (Section 1727 of the Civil Code). The buyer - entrepreneur must cooperate in filling out the complaint protocol. 5.3 For defects the Seller is not responsible for, the Seller is entitled to arrange repair through contracted partners at the terms and prices determined by that partner, which the Seller will inform the buyer about without undue delay. 5.4 In the event of a conflict between these Terms and Conditions and the Complaints Procedure, the provisions of the Complaints Procedure shall prevail.

6. WITHDRAWAL FROM THE AGREEMENT BY THE CONSUMER

6.1 In accordance with Section 1829(1) of the Civil Code, the buyer - consumer (but not a buyer - entrepreneur) has the right to withdraw from the contract within 14 days. This period runs from the date of taking over the goods. For contracts involving several items or parts, the period runs from taking over the last item; for regular repeated deliveries, from taking over the first delivery. 6.2 The consumer can withdraw from the contract via any statement made to the Seller (e.g., emailing info@chciseuzdravit.cz, handing it in at any premises, or calling +420 603 255 244). For written withdrawals, the notice must be sent within the 14-day period mentioned in 6.1. 6.3 The Seller recommends that the consumer use the model withdrawal form to speed up the process. The Seller will confirm receipt of the form without undue delay. 6.4 If the consumer withdraws from the contract, they must send or hand over the goods back to the Seller without undue delay, no later than 14 days from withdrawing, at their own expense, even if the goods cannot be returned by normal postal means (unless the parties agree the Seller will pick them up, in which case the cost is CZK 15 per 1 km of travel from the nearest premises). The deadline is met if the goods are sent before it expires. 6.5 The consumer can send or deliver the goods to any of the Seller's premises or to an address provided by the Seller after receiving the withdrawal notice. Goods sent "cash on delivery" will not be accepted. Returned goods must be secured for transport to prevent damage. 6.6 If the consumer withdraws and the goods are returned in the state they were received (taking into account wear necessary for testing their nature, characteristics, and functioning, similar to purchasing in a physical store), including all documentation and accessories, the Seller will return all funds received, including delivery costs (except additional costs from choosing a delivery method other than the cheapest standard option offered), no later than 14 days from withdrawal, using the same payment method used by the consumer unless agreed otherwise. 6.7 The Seller is not obliged to refund the received funds to the consumer before receiving the goods back or before the consumer proves they have sent the goods back, whichever occurs first. 6.8 The consumer is liable to the Seller for any diminished value of the returned goods resulting from handling them in a manner other than what is necessary to establish their nature, characteristics, and functioning, or if the goods are incomplete. 6.9 If the consumer is liable for diminished value as per the previous sentence, the Seller is entitled to set off their right to compensation against the refunded purchase price; however, they must prove the amount of this compensation. 6.10 If additional items (gifts, discounted goods) are provided with the purchased goods, the contract for these additional items is concluded with the resolutive condition that if the consumer withdraws from the main purchase contract, the contract for the additional items becomes void, and the consumer must return the additional items (including gifts) along with the goods. If not returned, it is considered unjust enrichment. If returning the items is not possible, the Seller is entitled to monetary compensation at the usual price. 6.11 The consumer cannot withdraw from a contract (pursuant to Section 1837 of the Civil Code): a) for the provision of services, if fully provided (and if paid, only if started with prior express consent before the withdrawal period expired, and the Seller informed them they would lose the right to withdraw), b) for the supply of goods or services whose price depends on financial market fluctuations beyond the Seller's control, c) for the supply of goods made to the consumer's specifications or clearly personalized, d) for the supply of perishable goods, or goods that have been inseparably mixed with other items after delivery, e) for urgent repair or maintenance requested by the consumer at a designated place (does not apply to parts or services beyond the requested scope), f) for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., razors, epilators), g) for accommodation, transport, car rental, catering, or leisure activities provided for a specific date or period, and in other cases specified in Section 1837. 6.12 If a buyer - consumer withdraws from the purchase contract, obligations from all ancillary contracts (e.g., tied credit, insurance, extended warranty) concluded with or mediated by the Seller also terminate. Refunds related to ancillary contracts will be made in accordance with the terms of those contracts.

7. WITHDRAWAL FROM THE AGREEMENT BY THE SELLER

7.1 The Seller is entitled to withdraw from the contract in the event of a breach of the buyer's obligations, especially non-payment of the purchase price, delay in taking over the purchased goods, or delay in taking over goods after a completed complaint procedure. 7.2 The Seller may also withdraw if stock is exhausted or if the Seller loses the ability to perform (goods are not delivered by the supplier, significant supplier price changes, etc.). The Seller must inform the buyer immediately and attempt to agree on an alternative solution. 7.3 The Seller is entitled to withdraw from the contract in the event of an obvious pricing error (i.e., the price is clearly different from the usual price for that type of goods, without being marked as a discount/promotion) or other obvious clerical errors affecting essential elements of the contract. The Seller will contact the buyer immediately to agree on further steps. 7.4 If the Seller withdraws from the contract and the buyer has already paid part or all of the purchase price, the amount will be refunded using the same payment method used by the buyer (unless agreed otherwise) in the shortest possible time, but no later than 14 days from the effective date of withdrawal.

8. PERSONAL DATA PROTECTION

8.1 The Seller checks customer satisfaction with purchases via e-mail questionnaires within the "Verified by Customers" program, which the e-shop uses. These are sent after every purchase unless the buyer refuses commercial communications (under Section 7(3) of Act No. 480/2004 Coll.) or revokes their consent. The processing of personal data for sending these questionnaires is based on the Seller's legitimate interest in determining customer satisfaction. For sending questionnaires and evaluating feedback, the Seller uses a processor, the operator of Heureka.cz, to whom the Seller may pass information about the purchased goods and the buyer's e-mail address. Personal data is not passed to any third party for their own purposes. The buyer can object to receiving these questionnaires at any time by rejecting them using the link in the questionnaire e-mail. 8.2 Information regarding personal data protection in connection with GDPR (Regulation (EU) 2016/679) and related data protection laws (e.g., Act No. 110/2019 Coll.) can be found by the buyer on the "Processing of Personal Data" page.

9. CONFIRMATION OF CONSENT TO T&C AND COMPLAINTS PROCEDURE

By confirming every order of goods from the Seller's online store, the buyer confirms that they have familiarized themselves and agree with these terms and conditions and the complaints procedure of the entrepreneur RNDr. Lucie Houšková.

10. ADDITIONAL INFORMATION

10.1 The competent authority for the out-of-court resolution of consumer disputes arising from the purchase agreement is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Gorazdova 1969/24, 120 00 Prague 2, ID No.: 000 20 869, website: http://www.coi.cz. 10.2 The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the buyer. 10.3 The European Consumer Centre Czech Republic, based at Gorazdova 1969/24, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes. 10.4 The Seller is authorized to sell goods based on a trade license. Trade inspections are carried out by the relevant Trade Licensing Office. The Office for Personal Data Protection supervises personal data protection. The Czech Trade Inspection Authority exercises, to a defined extent, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

11. EFFECTIVENESS OF THE TERMS AND CONDITIONS

11.1 The Seller reserves the right to change these Terms and Conditions, with the change taking effect no earlier than the day the updated version is published on the Seller's website. The purchase agreement between the Seller and the buyer is always governed by the wording of the Terms and Conditions valid on the date the contract was concluded. 11.2 The rights and obligations of the contracting parties arising from the purchase agreement and in connection with it are governed by the legal order of the Czech Republic, excluding conflict of law rules of private international law, especially Act No. 89/2012 Coll., the Civil Code, and if the party is a consumer, by Act No. 634/1992 Coll., on Consumer Protection, as amended. By this choice of law, a consumer is not deprived of the protection afforded to them by provisions that cannot be derogated from by agreement, and which would otherwise apply in the absence of a choice of law under Article 6(1) of Regulation (EC) No 593/2008 (Rome I). 11.3 The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code. 11.4 The annexes to the Terms and Conditions include a model withdrawal form and a complaint protocol. 11.5 These Terms and Conditions are valid and effective from January 29, 2025, and fully replace previous Terms and Conditions.